Questions, answered plainly.

No one can promise that, and we won’t. The aurora depends on solar activity and on clear, dark sky — both change by the hour. What we control is the effort: leaving the town’s light behind and going where the sky looks most promising that night. No aurora captured by our guide’s camera during your tour? We refund your tour payment in full. You can also book a tour for the following evening at the same package price, subject to availability — that is a separate, paid booking.

With a pickup from where you’re staying in the Rovaniemi area. Add your accommodation when you book and we’ll confirm the pickup time with your reservation.

From €65 per person. Shared seats are priced per person; private tours per car or van. Your total is shown in the booking form before you send anything.

About 3 to 10 hours, by tour

Included: Guide photography and digital photos, Hot drinks, Our camera-based refund guarantee.

Yes. Guide photography and digital photos are included on every tour.

The aurora season in Lapland runs from roughly late August to early April, when the nights are dark enough. Within the season it comes down to solar activity and clear sky on the night itself — which is why a spare evening in your trip is worth having.

Dress for standing still outdoors on an Arctic winter night: warm layers, insulated boots, a hat and proper gloves. If you’re unsure about clothing, mention it in your booking notes and we’ll advise.

Yes. Tell us how many of you there are — and the ages of any children — in the booking form, and we’ll plan the vehicle and the evening around your group.

Per vehicle, not per person. Each route has a listed price for each of our three vehicle classes — for example, Rovaniemi Airport to the city centre or any hotel within 10 km is €50 by Car/SUV, €75 by minivan and €85 by Mercedes-Benz Vito. The full price list shows every route.

Search for your hotel or address in the fare calculator and we measure the actual driving route to or from Rovaniemi Airport — not a straight line. Addresses within 10 km of the airport, and listed destinations such as Levi, always get their listed price. For any other address we show the distance and confirm your fare in our reply. Your route and fare carry straight into the booking form.

It’s the pre-booked version. Instead of a metered Rovaniemi airport taxi, you reserve a private vehicle in advance at a fixed, listed price — the same figure whether the road is clear or slow. A Santa Claus Village transfer or the run from the airport to the city centre both fall inside the 10 km price.

Car/SUV: up to 3 passengers with 3 pieces of luggage. Standard Minivan: 4–7 passengers with 8 pieces. Mercedes-Benz Vito: 7–8 passengers with 8 pieces. The booking form suggests a class from your passenger count.

The Rovaniemi Airport and train station prices cover hotels and accommodation within 10 km — that includes the city centre and Santa Claus Village. Resorts further out — Arctic SnowHotel, Aito Igloo & Spa, Ranua — have their own listed prices. If you’re staying somewhere that isn’t listed, send a request and we’ll quote it.

Yes. Listed routes run to Kemi, Kittilä, Levi, Saariselkä, Kakslauttanen and Ivalo, and across the border to Kiruna and Abisko in Sweden and Tromsø and Kirkenes in Norway. The price list also has separate Helsinki and Ivalo tabs for Helsinki Airport and Ivalo Airport transfers.

Yes. Hourly hire starts at €75 per hour in Rovaniemi, with 30 km included in each hour.

So we know exactly which arrival we’re meeting. It’s optional, but it helps us plan your pickup.

Not yet. The booking form sends us a reservation request with a reference number. We check availability for your date and reply to confirm — your booking is final once you’ve heard from us.

Cancellation and change terms are confirmed together with your booking. If your dates might move, tell us in the notes and we’ll make the terms clear before you commit.

Yes — send them as two requests, or mention the second in the notes of the first. We’ll handle them as one conversation.

Yes. When the price is fixed or calculated, you pay in full by card on Stripe’s secure page as you book, and the booking is confirmed straight away. Anything priced on request, and tours shown with a “From” price, are confirmed by reply with how to pay.